Privacy Policy
Medical Transportation of America
Effective Date: January 1, 2026
This notice describes how we may use and disclose your protected health information (PHI) and how you can access this information.
1. Information We Collect
- We collect only what is needed to safely transport you:
- Name, contact information, and pickup/drop-off addresses
- Mobility needs (e.g., wheelchair type, assistance required)
- Appointment details (time, facility)
2. How We Use and Disclose PHI
- We use your information to:
- Schedule and provide transportation services
- Communicate with you, your caregivers, or referral sources (e.g., clinics)
- Bill Medicaid (via MTM) or other authorized payers
- Comply with applicable state and federal laws
- We do not sell your information or use it for marketing purposes.
3. Your Rights
- You have the right to:
- Request a copy of this notice
- Inspect or obtain a copy of the PHI we maintain about you
- Request amendments to your PHI
- Request restrictions on certain uses or disclosures (we may deny if it impacts care or operations)
- File a complaint with us or with the U.S. Department of Health and Human Services (HHS)
4. Contact Us
- For questions or to file a concern:
- Phone: 704-255-5776
- Email: contact@medicaltransportationofamerica.com
- Address: Charlotte, NC
- We reserve the right to update this notice. The most current version is available upon request.
